paypal goes down after outage hits payment service

PayPal users can’t use the app after an ongoing issue (Picture: SOPA Images)

PayPal users were left struggling to access their accounts after a glitch before service resumed.

Users of the popular online payment service worldwide reported issues this afternoon following an outage.

Problem reports surged on DownDetector,which tracks websites,with most issues relating to log-in. It is thought that the issue has been resolved since.

People were also unable to access the app,which can be used to transfer and receive money and make contactless payments in-store.

Customers are reportedly receiving an error message after entering log-in details,saying ‘We’re having some trouble completing your request right now. Please try again shortly,and if it persists let us know.’

Sign up for all of the latest stories

Start your day informed with Metro's News Updates newsletter or get Breaking News alerts the moment it happens.Venmo contactless payment service in the US is also reportedly having issues (Picture: SOPA Images)PayPal’s customer service told users on X after several people reached out to raise the alarm: ‘We understand the inconvenience you are facing at the moment. Please be assured that our team is working on the ongoing issue and will try to resolve it at the earliest.’Comment nowAre you affected by the outage? Comment NowPayPal has around 434 million active user accounts globally,and over 10 million websites feature it as a payment option.Meanwhile,users in the US are reportedly also experiencing issues with Venmo,which is owned by PayPal.One frustrated user claimed on social media they have been ‘locked out of my money’ after issues with both Venmo and PayPal.A PayPal spokesperson told Metro: ‘PayPal and Venmo experienced a brief service disruption that has since been resolved.’Got a story?